Overview

This policy explains how we manage online orders, payments, privacy, and customer service. By placing an order through our website, you agree to the following terms.

Online Ordering

• Orders can be made through our online store only.

• Please review your order before checkout. Once submitted, it can’t be changed unless confirmed in writing by us.

• We reserve the right to cancel or refuse any order if:

  • the item is out of stock.

  • payment can’t be verified, or

  • there’s a pricing or listing error.

Pricing & Payment

• All prices are listed in Australian dollars and include GST.

• We accept major credit cards, debit cards, and approved digital payment methods.

• Full payment is required at checkout.

• Prices and availability may change without notice.

Returns & Refunds

• We comply with the Australian Consumer Law. A customer is entitled to a replacement or refund for major faults or product defects.

• “Change of mind” returns are accepted at our discretion and within seven (7) business days of delivery. The item must be unopened, unused, and in its original packaging.

• Shipping costs for change-of-mind returns are the responsibility of the customer.

• For any issue, please email us at orders@marnkaco.com with your order number and details.

Product Descriptions

• We aim to provide accurate descriptions, images, and information.

• As coffee is a natural product, flavour and roast profiles may vary slightly from batch to batch.

• Errors or omissions may occur. We reserve the right to correct any listing at any time.

Privacy & Data Security

• We collect personal information (such as name, address, and payment details) to process orders.

• Data is handled in line with the Privacy Act 1988 (Cth).

• We do not store credit-card details. Payments are processed through secure, encrypted gateways.

• We do not sell or share your information with third parties, except where required to complete your order or by law.

• Read our full [Privacy Policy → link]. Click here for details.

Online Conduct

• You must not misuse our website, interfere with other users, or attempt unauthorised access to systems or data.

• We may suspend or cancel any order or account perceived or actually involved in fraudulent or abusive activity.

Intellectual Property

• All images, product names, designs, text, and trademarks on this site belong to Marnka & Co.

• You may not reproduce or reuse our content without written consent.

Customer Support

• For questions, feedback, or complaints, contact us via:
  Email: sales@marnkaco.com 
  Phone: 0488 700 681
  Hours: 08:30 - 16:30 (WST)

We aim to respond within two (2) business days.

Changes to any of our Policies